11 Qualities Every Hospitality Employee Should Have to be Successful
The hospitality industry has so many categories but within the service industry. It includes travelling, accommodation, event planning, cruise line, theme parks, and other tourism industry fields. This industry only depends on the availability of vacation time and disposable income. One of the hospitality units is hotel and it does compose of direct operation such as management, housekeepers and kitchen workers.
The industry provides wide range of career paths and lots of positions should be filled right away. Careers are limitless yet competitive. There are lots of opportunities for career growth. In order to be successful in hospitality industry, you need to have or attain qualities and skills that will help you grow. These skills will give you exposure globally once you nurture them. You should be a go-getter in this type of industry.
Below is the list of qualities you should have or attain if you want to retain your career and be successful in the hospitality industry:
Works well with the team
As an employee, you should get along with your colleagues. Hospitality industry’s success can be attributed with a team pooling various skills in, working together harmoniously. You should be a productive member of the team to produce high quality work. Your contribution is greatly appreciated by everyone.
As hospitality employee, you’ll be faced with various tasks daily. You should know how to organize things and able to multi-task when needed.
Not only IT specialists should be tech savvy – hospitality employees should be as well. You should be tech savvy with intermediate computer skills. Familiarize yourself with wide array of online apps that are being used in your industry.
Great work dedication
It is expected that you will dedicate a 100 percent hard work; a commitment in giving satisfaction to your customers. If you’re dedicated with work in the hospitality industry, you will succeed in no time. it can be challenging yet rewarding. You should be enthusiastic as well with your job, striving to do the best work possible.
Just like any industry, hospitality employees are required to have great communication skills because they deal with various people on a daily basis. They should be good with both oral and written communications. With this kind of skills, you will have a oozing confidence when dealing with people. You can connect easily with customers as well with your colleagues.
Aware of various cultures
Hospitality industry is perhaps the most diverse industry of all because it requires the employees to be aware of various cultures. It’s high likely that all your guests came from different countries and cultures, thus being flexible and knowledgeable about them are helpful. It is also true with your co-workers. Hospitality industry is perhaps the most diverse industry of all because it requires the employees to be aware of various cultures.
It really pays to have a great language skill especially if you’re dealing with lots of foreign guests. It will help you to better communicate with the guests and other clients. Moreover, it will take you places and definitely means career growth. It also means that you will get promotions and pay bump.
Listening skills and patience
Listening skills entail understanding properly your guests’ needs and attending to them while adding professional value. You should be able to determine the details of your guests as well. Moreover, your patience will be tested once one of your guests demand something that are not part of the package they availed. The only way to deal with this instance is to smile and make your patience longer. Explain politely why you cannot give their demand and recommend great alternative.
Familiarity about safety and hygiene
Hospitality industry requires that all employees must know the safety and hygiene procedures especially with food and maintaining hotel room. It is also expected that high quality of standards of safety and hygiene should be exercised among hospitality employees. They safety of the guests are your responsibility especially if they are from other countries.
This is skill is important in nurturing pleasant communication with guests while offering them a great customer service. As hospitality employee, you are expected to be customer-oriented. You should put the customer’s interest a top priority and meeting their expectations. For interpersonal skills, you should be able to show great oral and written communication skills.
Gives work commitment
If you want to be successful in delivering your work responsibilities, you should devote yourself in making sure the happiness and satisfaction of your guests. With commitment, you are willing to do whatever it takes just to provide the services that the guests needs, ensuring that they return to your place of business.